Last week we enjoyed running a day’s team-building activity in the open air with the team at Bianca Sainty Personal Training. As well as looking at body language and posture we spent a large percentage of the programme exploring the speaking outside. In particular we worked on making yourself heard above the noises in a busy open air space.
On the day the conditions were perfectly challenging. In the park there was a tree surgeon felling branches with a chainsaw and someone mowing the football pitch. Along came a basketball game accompanied by amplified music. This is fairly typical London park noise and so most days a personal trainer will need to work hard when speaking outside.
Why is it important to be heard? First and most obviously so that the client can hear what you need them to do. Personal training can be quite intense and it would be a shame to break the momentum by stopping to ask for instructions to be repeated. Secondly it is all about trust. If you give directions in a clear, confident and audible way the client is more likely to trust that you are knowledgeable. Clients of personal trainers look for support from someone who can help them build their confidence so it is useful if the personal trainer exudes confidence.
The workshop covered many areas but here are 5 top tips for open air communication:
1. Face the clients
This may seem obvious but when explaining actions it is tempting for example to turn towards where you may want a client to run rather than stay facing them. In the workplace this often happens when a presenter turns their back on an audience to read their own powerpoint slide. First of all most people do not engage well with somebody’s back. Secondly people lip-read more than is realised and make up for gaps in what they have heard with what they can see. So always face your clients especially when speaking outside.
Like the body needs to stay hydrated for muscles to perform the vocal cords are highly sensitive to dehydration. Drinking plenty of water helps keep your voice strong and authoritative.
3. Voice from stomach rather than throat
Engaging the core isn’t just useful when performing physical exercises. It can really help increase the sound your body can produce. Standing in a strong neutral position, engaging the core and sounding from the diaphragm rather than the throat is key.
4. Keep the sun in your eyes, not your clients’!
It is natural to keep the sun behind us so that we can see clearly when speaking outside. This can mean clients are looking straight into the sun. As well as being uncomfortable this interferes with the lip-reading we mentioned in point.
5. Don’t stick your chin out towards your client.
We often feel the need to move closer to our clients to make ourselves heard by sticking our chin out. This puts a lot of pressure on the vocal cords which can lead to us losing our voice. Use you voice to reach out, not your chin!