by Steven Maddocks | 12 August, 2026 | AI, Communication, Personal Profile, Presentation Skills
A major report on the future of work foresees a growing role for social and emotional skills in global banking and investment. As everyone in the sector builds out their AI infrastructure, great soft skills – our specialism at MSB Executive – will be even more of a...
by Steven Maddocks | 10 August, 2026 | Building Confidence, Communication, Emotional Engagement, Personal Profile
According to a major report published last week, our failure to include soft skills training in the secondary school curriculum is a significant contributor to the record levels of worklessness among young Brits. We take this seriously at MSB Executive. Over the...
by Steven Maddocks | 23 February, 2026 | AI, Communication, Public Speaking
At very short notice I was asked to give a short speech on AI at a networking event, after the scheduled speaker had to pull out. With little time to put something together, I decided to ask an AI agent to write a draft for me. In the office, we usually choose Claude...
by Steven Maddocks | 11 December, 2025 | AI, Authenticity, Communication, Presentation Skills, Storytelling, Trust
The Arrival of ChatGPT-4 The release of ChatGPT-4 in March 2023 marked the moment when AI shifted from a futuristic idea to an everyday tool. Less like a gadget and more like a partner, ChatGPT and other AI Agents (such as Gemini and Copilot) seemed able to reason,...
by Martyn Barmby | 14 October, 2025 | Communication
When we talk to clients about communicating with impact, body language is a key building block. This starts with authoritative posture and getting rid of unnecessary tension. Once we’ve worked on these, we ask if there are any questions—and almost always,...
by Steven Maddocks | 31 July, 2025 | Clarity, Communication, Q&As
We work with our clients on questioning skills for various scenarios, including interviews, panels and fact-finding conversations. One of our top pieces of advice is to ask a single question at a time. This takes discipline. It is surprising how prevalent stacked...
