Why not set a communication resolution this year?

By | January 27th, 2021|Communication, Online meetings, Presentation skills, Public speaking, Video|

Feeling disheartened already setting new year’s resolutions? We understand. 2020 was an unbelievably challenging year. There is still so much uncertainty around what options will be available to us in 2021 which can make setting resolutions tricky. We can’t necessarily join that choir or take that trip we wanted to.

At MSB Executive we’ve been thinking about is how we can scale down resolutions to make them more manageable and meaningful. Our team has therefore decided to focus on our communication skills and what are the small things each of us could commit to improving? Having a bit of focus gives purpose and a feeling of achievement.

Here are some of the team’s individual communication resolutions to inspire you to think of your own:

Embracing the pause

Too often we can rush in to talk and fill a silence. It can lead to ‘filler’ sounds such as ‘umms and ahhs’. Practicing pauses and getting comfortable with silence is a great habit to develop.

Prioritising listening over talking

Regularly choosing to pay complete attention to someone without the intention of speaking at all until asked. Our team member has put a post-it note on their screen which says ‘shhhhhh and listen’ to remind themselves.

Remembering to SMILE at the start of calls/presentations

It’s too easy to get into our heads about the content of our presentation rather than remembering that when we smile – not only do we relax but we visually demonstrate to the audience that we are relaxed and happy to be there…so they can relax to.

Speaking directly

Omitting the ‘just’ out of communications e.g. ‘I was just wondering if…’ ‘I’m just getting in touch to see…’. It’s an easy habit to get into but it subtly diminishes your own importance. It’s ok to ‘wonder’ or ‘get in touch’ without tip-toeing.

 

We hope this inspires you to think about your own communication habits and pick something of your own to work on. Let us know what you might work on and we’d love to give you more tips!

How video affected Prime Minister’s Questions

By | November 19th, 2020|Authority, Online meetings, Online video, Public speaking, Q&As, Video|

History was made at Prime Minister’s Question Time yesterday when Boris Johnson took part by video link. We were interested in how this would affect the dynamic of the exchanges, particularly with the leader of the opposition Keir Starmer.  We noticed an interesting change in status between the two speakers.  As audience members, we felt additional gravitas was afforded to Boris thanks to appearing on video call.

Why was this the case? Firstly, PMQs is usually a circus of whoops and jeers when a politician is speaking. This was still true whilst Keir Starmer was talking as he was physically in parliament and the background heckling was alive and well albeit with fewer MPs to do the shouting. This was contrasted when the camera shot switched to Boris on video where he was bathed in silence. Subconsciously, his communication carried more weight because of this.

Similarly, Boris was talking right into the camera lens, making good eye contact. It creates the impression that he is talking directly to you and comes across as more sincere. This contrasted with Starmer who was being filmed in parliament, often from above, so he rarely looked into the camera. He looked down and read his notes often which created a disconnect with the audience. This departure from the level playing field of all politicians being filmed in the same location does create a different impact on authority.

It is likely that we will enter a period where business meetings are often a hybrid of in person and video participants. The dynamics will be different to PMQs but we need to be aware of how the medium of our communications affects meetings and this will be a topic we return to over the coming months.

For more information on looking and sounding confident and authoritative at online meetings, have a look at our Online Masterclass: How to make a great impression at online meetings!

Is there anything more infuriating than not being heard?

By | October 5th, 2020|Authority, Building Confidence, Difficult conversations, Leadership, Presentation skills, Public speaking|

Some communications lessons from the first US Presidential Debate

We are always keen observers of communications in politics and US politics in particular. Although the first US Presidential debate seems a long time ago given events since then, we wanted to capture some of the lessons we learned last week.

If you stayed up to watch it or watched the highlights the next day what was your reaction? For some it was disbelief, for others fury or hilarity? I personally found myself writhing around in sheer discomfort – especially watching the 7 minute ‘highlights’!

Regardless of your politics, any human being would have had an emotional response in some way to what they witnessed. We’ve been analysing the communication between the two candidates and the lack of respect shown between the two is remarkable. The debate went off the rails, the rules of debate were broken and there was weak moderation to bring it back on track. The result – an unbearable mess to watch.

Here are just a few sins made against the fundamental practice of humane communication:

  • The incessant interrupting and speaking over one another – Trump interrupted Biden 73 times!
  • Personal attacks and shaming –Trump berating Biden’s education and intelligence, Biden calling Trump a liar, a clown and the worst president America has ever seen.
  • The moderator being outright ignored in his interventions.
  • Shutting each other down – ‘will you shut up man?’

These aggressive tactics are a far cry from Michelle Obama’s ‘when they go low, we go high’ doctrine.

One reason that it was so painful to watch is that it tapped into an innate human need to be heard, to be understood, to be acknowledged as a fellow person. It was obvious that Joe Biden in particular was denied that right. It tapped into our inbuilt sense of empathy at injustice. We were able to relate to that feeling from our own experiences when we might have been ignored or berated in public which is what creates that emotional and physical reaction.

It is striking that the communication between two adults pitching to lead the most powerful country in the world could invoke such a primitive response in people. Given President Trump’s illness we don’t know what will happen with future debates. Whatever happens, let’s hope that the human right to be heard is not forgotten.

Online Meetings Can Be Daunting

By | July 21st, 2020|Building Confidence, Online meetings, Presentation skills, Public speaking|

It can be daunting to have to speak up at online meetings when you are confronted with a sea of faces.

At MSB Executive, we recognise the variety in our clients’ communication styles. Most noticeably at online meetings, you can spot the extroverts and introverts. It is said that extroverts ‘speak to think’ and introverts ‘think to speak’. One is not better than the other but at meetings extroverts can be more comfortable speaking up.

Top Tips for an Inclusive and Successful Call

 Be respectful of each other’s communication styles. Notice if someone looks uncomfortable when being forced to speak up. Smile, be encouraging visually and give them space to answer. Hold the space for them so that no-one else jumps in.

Think about using the chat function to encourage questions or comments throughout a call. You could also use functionality such as Zoom polls to quickly gather opinions on calls.

For those who find themselves overwhelmed having to speak up suddenly, a good tip is to switch your screen view if you can. For example, on Zoom you can switch between ‘Gallery’ and ‘Speaker’ view. Speaker is better if you want to see less faces on your screen. You can either talk to yourself on screen or pick one friendly face and imagine you are just talking to them.

If you want more tools and tips on making an impact at online meetings, check out our online Masterclass ‘How to Make a Great Impression at Online Meetings’

 

The Power of the Pause

By | June 30th, 2020|Authenticity, Leadership, Public speaking, Storytelling|

At MSB we often talk about the importance of pauses. They are great for adding impact and helping your audience process information. Pauses are a great replacement for filler sounds and words.

We generally say you can pause for longer than you think. Canadian Prime Minister Justin Trudeau takes this to the extreme with a 21-second pause.

Empathetic Communication From Leaders In The Time Of Covid

By | May 28th, 2020|Authenticity, Leadership, Personal Profile, Presentation skills, Public speaking, Uncategorized|

We often look at how our leaders communicate to see what we can learn. Sometimes we share examples of outstanding communication as well as times they get it wrong.

 At the moment, what our leaders are doing and saying is affecting our lives in an extraordinary way. This means we all have strong opinions about the actions that are being taken and how they are explained to us.

 From the many briefings and Q&A sessions going on around the globe, we have been repeatedly struck by one lesson. That is the importance of empathy.

 This is often an underrated quality in speakers. Unfortunately, some leaders confuse it with showing weakness and vulnerability in a way that will undermine respect. We do not believe this is true in ‘ordinary’ times and it is certainly not true in a crisis.

 For anyone who underestimates empathy as something ‘fluffy’ or untrustworthy, they are on shaky ground. From Aristotle’s Rhetoric onwards it has been an essential part of persuasion.

 Two politicians who have unquestionably shown the power of empathy are Jacinda Ardern, the Prime Minister of New Zealand, and Andrew Cuomo Mayor of New York.

 For Ardern, there are the memorable moments of empathy on a small-scale level including warning children the Easter bunny might not make it to every house . When empathy is combined with simple, powerful messages it hits home. Particularly effective was her comment: “We only have 102 cases – but so did Italy once.”

 For Andrew Cuomo, he wasn’t afraid to share his personal pain:

 “I haven’t seen my daughter in over two weeks. It breaks my heart. It breaks my heart. And this concept of maybe I can’t get next to her because of this virus. There’s a distance between me and my daughter because of this virus. It saddens me to the core. And it frightens me to the core.”

 This gives him the right to talk about shared struggles and his belief about the ability of the people of New York to come through it.

 “Understand what we’re dealing with. Understand the pressures that we’re feeling, but we will get through this time. Be a little bit more sensitive. Understand the stress. Understand the fear. Be a little bit more loving, a little bit more compassionate, little bit more comforting, a little bit more cooperative and we will get through this time.”

 Empathy is something we can all embrace and become stronger leaders.

Part 2: how improv can boost creativity and collaboration in business

By | December 20th, 2019|Building Confidence, Client skills, Networking Skills, Performance, Presentation skills, Public speaking, Team Building, Uncategorized|

In part 1, we covered ‘let yourself fail’ and the ‘yes and’ principles.

This blog looks at how Improv can reframe the way you interact with others.

Make your partner look and feel like a genius

People often say to me ‘It must be terrifying to do improv, there’s so much pressure to be funny’. Yet, Improv is really about the collective contribution of the group – not you as an individual. There’s nothing more irritating than someone in an improv scene on their own agenda and taking the attention away from the group. This irritation might be familiar in the office too!

The focus instead lies on how to set your scene partners up for them to be in the best possible light. How you can make it easy for them to add something to whatever you’ve just said.This completely takes the pressure off you so you relax and just focus better on being present in the scene. What’s more, if everyone is trying to make each other look good, there’s a good chance everyone succeeds!

At work, we can so often be worried about our own performance – we tend to have individual appraisals and targets. However, no one ever really achieves anything alone. Our culture applauds the lone genius but Einstein, Edison and Jobs – they all had teams of people helping them! Ideas were honed through collaboration and discussions.

Improv encourages us back towards the creative power of the group. At work we can often feel that should never present an idea until it’s a fully formed and ‘perfect’. It’s a real creativity inhibitor. Instead, sharing and building ideas as a collective allows them to evolve into so much more than one mind could have created on their own.

Be fully present

There is no more important skill in improv than listening! When you’re in a performance, you have to be so fully present because new details are flying around you by the second – everyone suddenly has new names, are in new settings with new scenarios! If you miss the details, the audience is going to notice.

In real life however, we often listen only to respond. When someone is talking, we are busy formulating our reply rather than intently tuning in. We miss so much detail that way. There are many improv games and exercises, which challenges us to listen to every single word our partners say. It’s enlightening.

In business, imagine if everyone listened in an ‘improv’ way to colleagues, clients and stakeholders. It not only reduces the chance of creating products no-one wants or marketing campaigns that miss the point. It’s deeper than that. If you truly listen to someone, they feel heard – one of our basic human needs. It changes the way someone feels about you.

So not only do you give someone the gift of being heard, you also get access to a lot more accurate information to enable better decisions. It’s something you need to actively switch on though. Honing these skills in the improv classroom gives you a better chance of activating this ‘listening mode’ in any meeting or important conversation.

A final word

The real beauty of Improv is not in any one of these principles but in the alchemy when they are all in force together! Imagine – you are not afraid to share an idea because your team-mates have got your back. Ideas grow into something because everyone  ‘yes, ands’ what is offered. Solutions develop and evolve. Everyone is fully listening and responding to each other in an attentive way.

I grant you this may still seem like a distant fantasy for the office. Yet, what if you chose to just implement some of these for yourself? What would that do for your performance? How would it change how others viewed you?

What’s more, it’s a more joyful approach to work. Improv advocates permission to ‘play’ again. It’s an extremely fun way to refine the very best of human skills.

For more information on how to bring Improv into your office or team, get in touch with Nicola (nicola@msbexecutive.com).

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