Apologies have been the centre of attention in the UK news recently. What is a real apology, a half-apology or a non-apology? It is a topic we sometimes discuss with our clients. When things go wrong, when is an apology appropriate and how is it best done? These...
Some communications lessons from the first US Presidential Debate We are always keen observers of communications in politics and US politics in particular. Although the first US Presidential debate seems a long time ago given events since then, we wanted to capture...
The first question I asked when listening to Jeremy Corbyn’s uncomfortable stumbling on Woman’s Hour when he had forgotten the answer on the cost of Labour’s childcare policy was, “Does it matter?” If the policy is a good one then perhaps it does not...
We talk to every client about the effect the nervous adrenaline produced by our amygdala can have on our bodies. Our brain senses fear and our system rapidly produces a defence – flight/fight or freeze, in short a way to get ourselves out of imminent danger....
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