Happy New Year to all! We hope that 2017 has been successful for you so far. At MSB Executive we have been reviewing our work last year. We are looking to understand what we did well, what we can do better and work on new ideas for 2017.

Thank you to all those who completed our Client Satisfaction Survey. Here are the highlights from the results.

Improving Performance

All our coaching and training work is focused on helping people improve their performance at work. This made the following question perhaps the most important for us. The results were:

• MSB Executive’s work with me/my team has helped to improve performance at work.
  88% of respondents Strongly Agree wth the remainder Somewhat Agreeing.

We will continue to focus on practical techniques to help people communicate more confidently.

Communications

Given what we do this is obviously an important area for us! The main points are:

• MSB Executive communicates well with me about my progress / progress of the team.
  57% of respondents Strongly Agree wth the remainder  Somewhat Agreeing.
• 100% of respondents Strongly Agreed that communication is good before and after training courses.

Some really helpful suggestions were received regarding feedback. People felt personal feedback was strong. With group training the request was for more specific feedback on weaker areas of the group as well as the positives. This has been noted.

Understanding our clients

This is another point we target strongly within the team. The results were:

• MSB Executive understands what I/we do.
  80% of respondents Strongly Agreed and the rest Somewhat Agreed.
• MSB Executive listens to our/my priorities and focuses its work on the most important areas.
  100% of respondents Strongly Agreed.

Dealing with MSB Executive

These question picked up on what it id like to deal with MSB Executive.

• MSB Executive is easy to deal with.
  100% of respondents Strongly Agreed.
• MSB Executive offers good value for money.
  50% of respondents Strongly Agreed and 50% Somewhat Agreed.
• I feel that my time with MSB Executive is used efficiently.
  88% of respondents Strongly Agree wth the remainder Somewhat Agreeing.
• The training materials I received (notes, manuals, exercise booklets) were helpful.
  100% of respondents Strongly Agreed.

Summary

Thank you to all those who replied for their thoughts, suggestions and insights. We were hugely appreciative of the many positive comments and equally glad to hear of how we could improve further.

Best wishes once again for a hugely successful 2017.