Can you ask a client to turn their video on?
The question is completely understandable. It is hugely helpful to be able to see your audience. It’s important for rapport and to gauge how your message is being received. Plus if you yourself have your camera on and are willing to be seen, surely it’s only polite for the other party to be there? You wouldn’t hide yourself if you were at a face to face meeting.
There are also all the assumptions you make when the other party hasn’t turned on their video. Maybe they are not that interested in what you have to say? Or they might have you on in the background whilst they complete a few emails? Or they might still be sat in their pyjamas?
Here’s our best response to the question but we’d equally love to hear others’ views on this.
Whilst you can’t force anyone to turn their cameras on, you can signpost early in the interaction that a ‘videos on’ meeting is what’s expected. Refer to the meeting as a video call for example. You could even include a note on the invite that a video meeting is what’s preferred. E.g. let’s attend with videos turned on where possible as it would be great to meet face to face.
If the attendee turns up with their video off then it’s probably too late to ask them to turn it on. You don’t want to cause anyone to panic if they haven’t really prepared themselves to be visible.
This is of course our take on the matter. Get in touch and let us know your own experience and thoughts!