by Steven Maddocks | 30 June, 2025 | Authenticity, Client Skills, Communication, Pitching, Trust
In a post earlier this month, I reflected on the dangers of communicating over-certainty about the future. Naturally, if we are selling our services or asserting our credentials, we want to gain an edge over our competitors. One way of doing so is to envisage the...
by Steven Maddocks | 9 June, 2025 | Authenticity, Client Skills, Communication, Trust
“My clients expect a degree of certainty from me that I am not always able to give.” If you work in an advisory role – for example, as a consultant, lawyer or investment professional – that probably sounds familiar. The future is by its nature uncertain. Yet many...
by Nicola Hainey | 6 June, 2023 | Authority, Body Language, Building Confidence, Client Skills, Communication
Assertive communication – some people want it, some people fear it, other people overdo it! Life is too short to not speak up and be heard or to be so focussed on exerting control that you damage relationships along the way. It’s important to speak up, but how can we...
by Nicola Hainey | 13 January, 2022 | Body Language, Client Skills, Presentation Skills, Voice
Our Head of Coaching, Nicola Hainey, reviews Microsoft Powerpoint’s new feature: Presenter Coach. An AI tool to help rehearse presentations? In honesty, we were slightly sceptical. However, having reviewed Microsoft’s new Presenter Coach in Powerpoint, we do think...
by Steven Maddocks | 8 April, 2021 | Building Confidence, Client Skills, Communication, Emotional Engagement, Presentation Skills, Storytelling
When it comes to speaking with impact, we at MSB Executive are passionate believers in the usefulness of storytelling techniques. Whether you are launching a new product, pitching for investment, or developing your personal or corporate brand, you will increase your...
by Martyn Barmby | 21 May, 2020 | Asset Management, Body Language, Building Confidence, Client Skills, Online Meetings, Presenting to Camera
We were delighted to run a webinar for the CFA Society yesterday on how to make a great impression at online meetings. With nearly 100 people in attendance, it is clearly a hot topic. There were some great questions and we thought if might be useful to share a couple...
